Frequently Asked Questions

Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Q: Can I change or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@shopteenova.com.

Shipping

Q: What shipping options are available?
A: We offer two shipping options:
• Economy Shipping – $5.99 | 5–8 business days
• Standard Shipping – $11.99 | 2–5 business days

Q: How long does order processing take?
A: Orders are processed within 1–3 business days after payment confirmation.

Q: Will I receive a tracking number?
A: Yes! Once your order ships, you’ll receive a confirmation email with your tracking number.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Q: How do I start a return or exchange?
A: Email us at support@shopteenova.com with your order number and reason for return. We’ll guide you through the process.

Products

Q: How do I find my size?
A: Check out our Size Chart for detailed measurements to help you find the perfect fit.

Q: Are your products true to size?
A: Yes, our products are generally true to size. If you’re between sizes, we recommend sizing up.

Q: How should I care for my TeeNova products?
A: Machine wash cold, inside out, with like colors. Tumble dry low. Do not bleach or iron directly on print.

Still Have Questions?

We’re here to help! Contact us at support@shopteenova.com and we’ll get back to you within 1–2 business days.